Remote Support & Maintenance

Remote Support & Maintenance

Whether delivering a non-contractual ad-hoc style of emergency cover or a more structured resourcing model, you can be confident that we have a solution that will suit your requirement, and deliver unrivalled levels of service.

Our Support Services offering is as varied or specific as a customer’s IT infrastructure. We offer services to cover critical operations, remote and proactive monitoring, as well as hardware break fix and remote support. This can range from on-site helpdesk and outsourced management, through to being on standby for critical faults arising while key staff are away from the business.

The thrust of the offering is to be an extension of your resource team, backing you up where needed and enabling you to deliver comprehensive and robust support to your customers, regardless of the resource challenges faced from time to time. When entering into a contracted support arrangement we follow a thorough onboarding process, ensure we have a handover of the client’s system and configuration, and once up and running we offer regular Service Delivery Reviews to ensure continuity and ongoing support as a team.

Why Choose Us

Well Experienced

One of the leading IT infrastructure expert in Design, Deployment and specializing in the prompt supply of quality IT products including both Hardware & Software sinze 2007

100% Guaranteed

Providing its customers with high quality services, tailormade to their needs and expectations & guaranteeing highly competitive services to its clients and customers

24/7 Availability

With our proven capability for delivering world class technology services designed to support your business 24hrs a day 365 days a year

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Corporate Office: Questek Kenya

6th Floor, Agip House, Haile Selassie Avenue Nairobi , Kenya

Mobile: +254721674555